Adapter
Should you need an adapter or a transformer, please ask our housekeeping service center.
Animals & Snakes
There may be snakes in the tropical rainforest national reserve of the resort, so please avoid walking in high grass or scrub. Keep to the paths.
Air Conditioned
Villa all have air conditioned, please refer to instruction on your desk or contact the housekeeping service center.
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Air Ticketing
The business center or concierge in the lobby offers both ticket booking and confirmation service. It is recommended to reconfirm your flight 72 hours before departure.
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Anti-allergen Blankets and Pillows
Should you have allergenic problems, the hotel can provide with anti-allergen bed linen. Additionally we can provide with a selection of different type of pillows. See “Pillow menu”. For more information contact the housekeeping service center.
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Baby Sitting Service
The hotel can arrange a person to provide baby sitting. Contact the housekeeping service center for price and reservation. Advance notice of four hour at least required.
Baby cribs are available at no charge.
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Beach
The Perfume bay beach is subject to high waves and strong current. Swimming can be dangerous and we recommend extreme caution.
Please note that swimming is at your own risk.
All minor children are not to be left without supervision of a parent.
Please observe our beach rules and regulations.
Business Center
Business center is located in the lobby. Services include word processing both in English and Chinese, photocopy, fax, computer rental and binding facilities, other services upon request and availability. Opening hours are from 09:30am to 17:30pm. Should you require services from the business center services after the opening hours, please contact the assistant manager.
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Check-out
Check-out time is 12:00 noon.
Late check-out, up to 6:00pm, based on availability, at an additional charge of 50% of the daily room rate.
Please contact the assistant manager should you require a late check-out.
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Coffee
Coffee is available in your room.
Credit Card
The following credit cards are accepted in the hotel:
American Express, Visa, Diners, Master Card, JCB Card, Great Wall Card, Peony Card.
We do not accept personal or cash cheques.
Curtain
The main window bay of your villa is equipped with electric curtain. You can open or close them from your bed, using the button on the console.
Doctor
Should you require a doctor or any medical assistance, please contact the assistant manager.
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“Do Not Disturb”
An electrical switch at the bedside will display and red light signal at your door.
For telephone “do not disturb” please inform the operator. Message and voice mail service available.
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Electrical Power, Electrical Adapter, Electricity
Rooms are equipped with 220 volts AC, 50Hz electricity sockets and 110 volts in the bathroom.
As per the fire department instruction,and for your own safety, not that;it is not allowed to use electrical equipment for cooking or other heating devices in the villas.
Should you need an adapter or a transformer, please ask our housekeeping service center.
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Emergency
Every villa is equipped with an emergency system connected to our safety response team. In the bathroom and by the bedside two red buttons activate the system. Also refer to the safety section of this directory.
If it is not an emergency, refrain from using the system and do not push the buttons, and contact operator to assist you.
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Environment Protection
We are concerned by the protection of our planet. In this effort, the hotel makes use of solar energy, rain water and biodegradable wrapping for amenities amongst other actions.
Please help us and consider that the detergent used for ensuring the hygiene of the linen pollutes.
Kindly signal our personnel if you towels need to be changed by placing them in the basket. Should you decide to re-use the towel, place them on the shelf or the rack.
Thanks for your cooperation!
Extra Bed
Should you require an extra bed call the front desk for assistance.
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Garden and Patio
For your own safety, please lock the doors at night or when you are not in the room. Additionally we recommended you to keep the room door shut at all times to prevent mosquitoes from entering.
Hairdryer
An electrical hairdryer is placed in the bathroom drawer under the wash basin.
Hot spring / Jacuzzi
Spring water temperatures average 40 degrees and whirling can be activated with the sensor placed on the border of the Jacuzzi. It is not recommended to prolong you bath over an hour. Pregnant ladies, people with health condition please refrain using the facility. All minor children are not to be left without supervision of a parent. Should you require additional assistance contact the housekeeping service center.
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Ice-cubes
For ice-cubes please contact the housekeeping service center.
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Internet
The property is equipped with a “WIFI” network available in the villas and the public areas. Additionally a “Plug and Play” data-port is located on your desk. Should you require assistance our housekeeping service center will oblige.
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I-Pad
This device is located on your desk. It can be used instead of a computer to browse internet and check mail and it can do much more. For operation please refer to instruction manual on your desk. Should you require assistance, contact our housekeeping service center a. Please do not remove from the room.
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I-Pod
This device is located on your desk. It can be used instead of a computer to browse internet and check mail and it can do much more. For operation please refer to instruction manual on your desk. Should you require assistance, contact our housekeeping service center a. Please do not remove from the room.
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Iron Board
An iron and a board are placed in the wardrobe for your convenience.
Please, do not leave the iron unattended, unplug after utilization and use with caution.
Should you require assistance, contact our housekeeping service center.
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Laundry Service
In house laundry provide, dry-cleaning, water wash and ironing services. Garment collected before 12.00am will be returned on the same day. Express service is available for a supplement. Laundry bag and price list are located in the wardrobe. Special instruction can be communicated to the housekeeping service center.
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Lost and Found
For misplaced items contact the housekeeping service center.
Please be advised that hotel will keep perishable items for no longer than three days.
Other articles are kept for 3 months. The hotel reserves the right to dispose of the articles after these delays.
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Limousine and Vehicle Rental Service
The hotel provides limousine service and vehicle for rental.
For information and reservation please contact the concierge.
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Luggage Service
For luggage service and storage, please contact the concierge.
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“Make up the Room”
An electrical switch at the bedside will display and green light signal at your door. Also, please inform the housekeeping service center.
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Message, Voice Mailbox service
Please press the “message” key to make your greeting message.
When the light flash, retrieve your voice message, by pressing “message” key. Should you require further assistance, contact the operator.
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Mini-bar
A selection of food and beverage is located in your personal mini-bar. Consumption will be charged to your account and replenishment of the consumed items effected daily.
Should you wish to supplement further your mini-bar please contact the room service center.
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Parking
Vehicles can be parked in the hotel parking lot. This service is complimentary for our hotel guests. Please follow our rules and regulations.
Post Stamps and Express Mailing
Stamps and postal service are available at the concierge.Letters and postcards for mailing can be deposited at the concierge desk.
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Room Key
Please keep your room key safe, and in case of loss, please contact the assistant manager immediately. Team member will ask your identification before opening the door to ensure your property safety.
Safe Deposit Box & Personal Safe Box
We advise you to deposit the valuables in the safety box and not to leave any valuables in the hotel room.
Safe deposit-boxes are available at the front desk, at no charge.
A safety-box is located in the closet of the room. Should you require assistance with the operation of your safe, call our housekeeping service.
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Shoes-polishing Service
Place the shoes you wish us to take care of in the shoes basket located in the wardrobe. Kindly place the basket at the foot of the bed. Special instruction can be communicated to the housekeeping service center.
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Souvenirs
If you wish to purchase room amenities such as bath robe, bath towel, ice bucket or other, please contact the housekeeping service center.
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Swimming Pool
The swimming pools in the public area are open from 8:30am to 10:00pm.
Please note that when no lifeguards are on duty or in your private swimming pool swimming is at your own risk.
All minor children are not to be left without supervision of a parent.
Please observe our pool rules and regulations.
Tea
In the true Hangzhou tradition, your villa has its own tea corner where you can sip a cup of tea provided in your room. An electric kettle is available for boiling water.
Telephone “Do Not Disturb”
If you do not wish to be disturbed by the telephone during your rest please inform the operator. Message and voice mail service available.
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TV Channels
Our hotel offers a large choice of both local and international channels. Should you require assistance with the operation of your set or remote, call our housekeeping service center.
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Typhoon
Hainan is a tropical island subject to monsoon. Form time to time heavy rain and storm occur. Please follow the instructions in case of typhoon warning:
Shut the balcony door and windows. In case of broken window glass or wet carpet, immediately call the housekeeping center.
Stay in the room for your safety and follow team member instruction. Also refer to the safety section of this directory.
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Umbrella
A large umbrella is located in the wardrobe.
Wake-up calls
Please call the operator to place your wake-up call.
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Water kettle
We recommend you to boil the water before drinking. A kettle is place in your room for this usage. Beware; do not switch on an empty kettle.
Additionally bottled water is provided with our compliments.
Wheelchair
Wheelchair can be obtained by contacting the concierge.
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Website：http://www.naradahotels.com